Average Reviews:
(More customer reviews)Awful, awful product!! Purchased in October, 2010. From the date of purchase, this toaster never worked quite right. I should have returned it immediately!
To get lightly toasted bread, I have to turn the timer dial clockwise then turn it counterclockwise to less than 1/4" of the off position. It's almost impossible to do this consistently, especially since the dial doesn't even have a line that points to the light/dark picture of the toast. It toasts unevenly every time. The top of the bread will be toasted while the bottom is not. If you want the whole slice of bread toasted (top and bottom), one side will be burned. Get used to only one side being toasted.
Then, 7 months after purchase, the unit completely and dangerously malfunctioned. While attempting to bake an item, the unit 'snapped, crackled, and popped' and the glass door shattered into the unit itself and onto the countertop. This was not after 30 minutes of bake time - no, this happened right after turning it on. Thankfully, no fire or personal injury resulted.
Dealing with Black & Decker's third party Customer Service/Warranty Replacement firm, Applica, was just as bad as the product itself. The 800 # is supposedly available 8:30am-8:00pm ET. I called at 4:30pm CT and they were 'closed'. Called the next day during business hours and was on hold waiting 20 minutes for an agent to answer. You cannot return the product for a refund. You must cut off the power cord 2" away from the plug, send them the plug (w/2" of power cord), plus your receipt, a transaction #, all your personal information, AND A CHECK FOR $7.50, and in 2-4 weeks after receiving (cashing?) your check, they'll send you a replacement toaster. But, I don't want another B&D toaster oven product, and I don't want to PAY for a replacement either.
I may just go ahead and try to return the unit to the place of purchase and see if they'll refund my money so I can buy a toaster from a different manufacturer.
What a nightmare!
Click Here to see more reviews about: Black & Decker TO1420B 4-Slice Toaster Oven, Black
Housed in a compact size, but loaded with convenient features, this countertop oven can toast up to four slices of bread at a time, as well as bake and broil a variety of foods quickly and easily. Its user-friendly control panel provides two simple knobs: one for adjusting the temperature up to 450 degrees F or to "broil" and one for setting the timer up to 30 minutes or to the stay-on position, as well as for adjusting the toast shade from light to dark. Use the oven for making breakfast toast or frozen waffles, baking blueberry muffins, broiling a small chicken, or cooking up a veggie pizza or casserole for dinner--the appliance works well as an energy-efficient alternative to turning on the full-size oven, plus comes in handy as a second oven when needing more space, especially during the holidays. Other highlights include a "power on" indicator light, a curved see-through glass door for checking on food at a glance, a stay-cool door handle, and a sleek design that will nicely accommodate any kitchen decor. Its slide-out crumb tray makes cleanup a snap, and a broiling rack and baking pan come included. The toaster oven/broiler measures 18 by 12 by 10-2/7 inches.
Click here for more information about Black & Decker TO1420B 4-Slice Toaster Oven, Black
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